Customer Service Representative

Wat ga je doen? We are currently looking for a Customer Service Representative. In this role, you will be responsible for processing incoming orders and responding to inquiries from both internal and external customers.

Key Responsibilities

• Handle customer interactions related to service issues, order processing, and support services;
• Begin developing strong relationships with a defined portfolio of customers;
• Act as backup support for Customer Service colleagues as needed;
• Collaborate with various internal departments to ensure smooth order fulfillment and delivery;
• Process and amend orders in the system, providing immediate confirmations to customers;
• Coordinate with third-party logistics providers to ensure complete and accurate documentation for timely deliveries;
• Monitor order status and due dates in line with Customer Service KPIs;
• Respond promptly to customer requests for information or updates;
• Communicate via multiple channels (calls, emails, faxes) to resolve inquiries;
• Step in to assist with colleague portfolios during absences;
• Proactively inform customers about the status of their orders, backorders, and shipments;
• Ensure timely invoicing and shipping of parts, especially at month-end;
• Support issue resolution by helping implement cost-effective recovery plans.

• Wie ben jij? First experience in customer service is required;
• Familiarity with logistics processes;
• Excellent communication skills;
• Customer-oriented mindset;
• Proactive attitude;
• Proficient in Microsoft Office and other PC applications;
• Familiarity with CRM system;
• Strong analytical and time-management skills;
• Excellent communication, both verbal and written.
• Opleiding: Bachelor’s degree or equivalent experience.

Vakkennis: First expierence in Customer service is required.

Talenkennis: English.

Attesten: No attest are required.

• Wat bieden wij jou? 39 hours/week;
• Hybrid working starting when training period is finished;
• 6 compensation days/year;
• Ecocheques €250/year;
• Annual bonus.