Functiebeschrijving
Our client is located near Wavre.
As a Customer Service Officer After Sales at our client, you will be in charge of the following responsibilities:
- Manage incoming customer calls and emails.
- Analyze service requests and determine necessary actions.
- Plan and coordinate daily schedules for technicians.
- Oversee technician planning for our client's locations.
- Order materials and follow up on deliveries.
- Ensure proper administrative follow-up of cases and encode information in the ERP.
- Maintain regular contact with customers to ensure high-quality service.
- Collaborate closely with the manager and technical teams.
Profiel
The ideal Customer Service Officer After Sales would have the following skills:
- Strong commercial mindset and customer-oriented approach.
- Fluent in French and Dutch. English is a plus.
- Good knowledge of Excel.
- Experience in after-sales, customer service, planning, or technical administration.
- Able to quickly gain autonomy.
- Reactive, organised, and responsible.
- Easy communicator with excellent interpersonal skills.
Ons aanbod
- No remote work possible !
- A human-sized company where autonomy and initiative are valued.
- A solid and experienced technical team with excellent team spirit.
- A diverse and dynamic role at the crossroads of customer contact, planning, and technical coordination.
