Service engineer

Datacolor, a global leader in color management solutions, provides software, instruments and services to improve the precision, performance and efficiency of your color workflow. For over five decades, Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel, paint and coatings, automotive, plastics, photography and videography, and other industries.

Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia. For more information, visit Toon websitewww.datacolor.com.

To support our ongoing business activities, we are seeking a Service Engineer in Belgium.

Position Summary:

You will perform the diagnostics and repair of instruments at customer's site. You will part of a team of 14 professional Service Engineers all over Europe.

Essential Duties and Responsibilities:

• Diagnose, troubleshoot and repair of our photospectrometers and other devices on customers’ site.
• Organize your agenda and contact customers to schedule interventions.
• Interact with customers to detect potential needs and opportunities.
• Diagnose and resolve technical hardware issues on connectivity, functioning and performance of Instruments and their components.
• Use standardized processes and procedures to do maintenance and resolve issues.
• Test and troubleshoot using diagnostics software.
• Escalate problems to appropriate support resources.
• Accurately process and document service requests using a CRM (Salesforce) software.
• Keep up with our new product releases and advanced servicing techniques.

Location:

The position is based in Belgium and requires extensively travel within Belgium and The Netherlands, with occasional travel to other European countries (e.g. France).

This role is a hybrid role in line with current company policy.

Our Core Values:

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Teamwork, Learning, Ethics, and Passion.

Our Core Competences:

We believe Communication, Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.

• Degree in Electronic Engineering Technology or equivalent
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware
• Service-oriented mindset
• Understanding of what the customer needs
• Team player attitude
• Fluency in Dutch and English
• Ability to travel extensively within Belgium and The Netherlands, with occasional travel to other European countries (e.g. France)
• Valid driving license enabling travel throughout Europe
• VCA certificate

Your Benefits:

Datacolor is committed to rewarding your dedication with an attractive compensation package including a company car. We offer an environment that fosters personal and professional growth, where your ideas matter. Our flat hierarchy ensures easy access to everyone, promoting collaboration and innovation.

Interested:

• Want to work in a company focused on innovative color management solutions?
• Looking for flexibility and autonomy in a global and diverse company?
• Want to be able to make daily connections with people all over the globe?
• Do you want to work in an open and informal atmosphere where your personal input is valuable?

Do not hesitate and join Datacolor if the answer is yes!

Datacolor is an Equal Opportunity Employer.

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