Customer & Administration officer (Insurance)

Our client is a well-established, medium-sized enterprise in the insurance sector, known for their commitment to delivering exceptional services to their customers. They are based in Brussels and strive to maintain a high standard of professionalism in their operations.

As a Customer & Administration Officer your responsibilities are:

• Handle incoming calls from customers requesting assistance
• Open, register and follow up support cases in the internal system
• Coordinate service partners to deliver fast, effective solutions
• Analyse situations and decide the right next steps under time pressure
• Guide customers clearly throughout their case with solution-oriented communication
• Ensure accurate administration and correct closure of all files

A successful Customer & Administration Officer should have:

• Strong communication skills and customer-first attitude
• Able to stay calm and think clearly in urgent or unexpected situations
• Comfortable with high call volumes and fast decision-making
• Good command of Dutch and French; English is a plus
• Computer-savvy and quick to learn new tools and processes

Our customer offers you:

• Full training to become fully operational in assistance services
• A dynamic role with meaningful customer interaction
• Supportive, motivated team environment
• Competitive seasonal compensation package
• Strong learning curve in problem-solving, communication and coordination
• Experience in a key sector: mobility, service & customer care

If you are ready to take on this exciting opportunity as a Customer & Administration Officer in Brussels, we encourage you to apply today!