Customer Care Representative (APAC)

For our client, a multinational company and the world leader in the production and commercialization of fertilizers and chemical products for industrial use, we are looking for an Customer Care Support for their European headquarters in Antwerp with focus on the APAC region

In this full-time role, you will work closely with colleagues from various departments and report directly to the Customer Service Lead for the region.

Your responsibilities include:

• Managing the administrative processing and follow-up of sales orders from A to Z, from order entry and coordination through to invoicing
• Ensuring correct and complete order processing in SAP S/4HANA, including pricing, delivery terms, and billing conditions
• Acting as the link between customers and the Sales Manager, addressing order-related questions and resolving issues in a timely and professional manner
• Preparing bag layouts and labels in line with customer requirements and applicable local legislation
• Coordinating and managing export orders, ensuring accurate preparation of all required documentation
• Working closely with colleagues from Regulatory Affairs, Marketing, Sales, Logistics, and Finance to ensure seamless collaboration and smooth operations

You hold at least a Bachelor’s degree or have gained equivalent expertise through relevant experience
You have several years of experience in a similar customer care or order management role within an international B2B environment
You are familiar with working in an ERP system, preferably SAP S/4HANA
You have a good knowledge of international trade processes, export documentation, and Incoterms®
You have a very good command of Dutch and English, both written and spoken
You live today in the Antwerp region.
You are proficient in Microsoft Office, with a strong focus on Excel
You are a reliable team player with a proactive and solution-oriented mindset
You work accurately and methodically, with strong attention to detail
You are comfortable managing multiple priorities in a dynamic, international environment
You communicate clearly and take ownership of your responsibilities
You take pride in delivering high-quality service and contributing to customer satisfaction

• A challenging full-time position within a stable, world-leading multinational company
• A collaborative and international working environment with exposure to global markets
• A role with responsibility and autonomy within a specialized customer care team
• A competitive salary package in line with your experience and expertise
• Opportunities to further develop your knowledge of international trade, SAP, and global customer care processes
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