Customer Operations Lead

Seafar is making shipping smarter, more innovative, and more sustainable by operating vessels remotely from our Remote Operations Centers (ROCs). We believe in a maritime future where technology enhances human capabilities, and where efficiency, innovation, and sustainability go hand in hand. As our Customer Operations Lead, you are the face of Seafar to the shipowner and the boatmaster. You make sure every installation stays on track, every crew is properly trained, every escalation gets picked up fast, and that every customer who activates one vessel comes back for the second and the third.

Your mission Seafar is scaling from a pioneering startup into a commercially operating maritime tech company. Our delivery process works ,but it was built for a handful of vessels, not for a fleet. And customers expect the same experience on vessel twelve as they had on vessel one. You own the full customer journey after signature: installation, training, day-to-day support, and account growth. Y…