Customer service Representative

Are you commercially minded and do you enjoy working with customers? Are you looking for a job that is never the same and where you get opportunities to grow?

Then maybe you are our new CUSTOMER CARE REPRESENTATIVE!

For our client, the largest private rail freight operator in Europe, we are looking for a customer care representative to join the Freight Force.

As a customer care representative you will: Process owner for the booking & check-in process

You accept bookings on customer request You make bookings yourself of containers and wagons on trains and you send the booking instructions and agreements to Order Management You inform and make the customer acquainted with the Customer Portal so that he is able to makes his own bookings. You assist the customer in every step of the booking process. You manage changes of the original booking You check if basic commercial data is known and is supported via the Customer Portal. If no, you inform and request assistance from Inside Sales t…

Who are we looking for?

As a Customer Service Representative, you are primarily focused on customer service. You have a commercial mentality and are able to communicate with the customer in a professional way.

You have a bachelor degree or equivalent through experience; You have strong communication skills and are able to understand and translate the customers needs; You speak English fluently. A good knowledge of French and Dutch is required. Knowledge of German or another language is a plus; You have experience in managing an account and you are able to work on customer relations and loyal…

You will have the opportunity to develop your career in a fast growing and international company.

You will be part of a team of passionate colleagues. You will receive an attractive salary with attractive fringe benefits. We give you a personal training and all the coaching you need to get started. Afterwards, you will be given every opportunity to further develop your talents. You are allowed to work autonomously and independent of time - even from home or on location when it suits you best. You will end up in a young and energetic company. Things are moving fast here and a lot is always cha…