Customer Success Manager NL/FR/EN - Brussels, Louvain-la-Neuve & remote

You are good at maintaining excellent Customer Relationships, and you’d like to serve a cause that matters? You love finding creative solutions to complex issues? You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth? We have a space for you! WHAT WE EXPECT FROM YOU As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be. This includes various tasks: 1.    Manage the Customers This is the “Account Management” part of the job. As from the signature of the contract, you will be the Commuty contact person for the Customers you manage. Your tasks will mainly be: Act as Project Manager for the launch of newly signed Customers. Mainly:

• Be responsible for the successful onboarding of our new Customers, once their contract is signed, in collaboration with the sales and tech team

• Set up and manage the Customer’s environment in the app

• Inform …