Customer Success Operations

• Role: Customer Success Operations Specialist

• Scope: The scope of this role is to own and optimise the operational backbone of Customer Success by translating business goals into scalable processes, lifecycle automation, tooling and reporting, with a strong focus on AI-driven efficiency and adoption.

• Language requirement: Dutch

• Location: Ghent, with hybrid working model

Who are we and why should you care? Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses. Here’s what we bring to the table:

• Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

• Teamleader One: the go-to e-invoicing software that self-employed pros can count on.

We’ve also been growing smarter through strategic acquisitions:

• Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.

• Vectera (2022): po…