Junior Customer Success Associate

About MonizzeMonizze is on a mission to help employers support the well-being and engagement of their people.
From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

We are looking for a Junior Customer Success Associate to ensure our RewardFlex team continuously delivers a high-quality customer experience, from onboarding through post-implementation support. We work cross-functionally and support Monizze’s ambition to grow sustainably, with a strong culture of collaboration and ownership.

Your advantages first?? Your purchasing power is optimized – the motto is true for clients & employees
?? 30 days off per year: 20 legal holidays 6 ADV/RTT 4 Monidayzz
?? A mobility budget
?? Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
?? Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
?? Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
?? Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
?? Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
?? Your health and your family's health is covered by our hospitalization insurance
? Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
?? Homeworking opportunities and overall flexibility
?? A yearly trip with all your colleagues to celebrate our achievements
? We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

What You’ll DoClient onboarding management

Welcome new clients and support them as they join the platform

Lead onboarding phases by ensuring a smooth, structured implementation tailored to each client’s needs

Act as the main point of contact for clients during their onboarding

Support for Product Specialists

Assist and support Product Specialists during the onboarding of the clients they have signed

Work closely with them to ensure efficient implementation and an optimal customer experience

Daily support for employers

Support employers in their day-to-day use of the platform

Answer operational questions to ensure the best possible experience

Actively contribute to customer satisfaction and retention

Knowledge Base, processes & continuous improvement

Ensure that the Knowledge Base and processes (internal and external) are always up to date

Identify inconsistencies or gaps and escalate them to the relevant teams

Contribute to the continuous improvement of onboarding and support workflows

Customer feedback collection and escalation

Collect customer feedback in a structured manner

Analyze recurring needs, pain points and expectations

Share insights with Product teams to support future platform improvement

What You’ll BringMust-Haves:

Comfortable working with digital tools and SaaS environments

Ability to manage multiple cases and stakeholders simultaneously

Fluent in English and Dutch (knowledge of French is a plus)

Strong service mindset and customer orientation

Excellent communication and collaboration skills

Structured, rigorous and well-organized approach

Curiosity, proactivity, autonomy and a strong desire to learn in a fast-evolving environment

Nice-to-Haves:

First professional experience in Human Resources (Payroll, Compensation & Benefits, HR administration), or in a Customer success, customer support or account management role, with a good understanding of HR processes and employer-related challenges

Knowledge of the mobility budget and cafeteria plan

We are looking for a customer-oriented profile with an HR mindset and a strong willingness to learn.