Operations Analyst

Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega! 💥💡 Rigorous? Self-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? 📝 This job is for you !

The Job:

• Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.

• Take part in implementing pricing strategy changes decided by management.

• Participate in monitoring and compliance with the department's SLAs and performance KPIs.

• Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.

• Participate in projects aimed at improving customer experience and satisfaction.

• Produce analytical and control reports.

• Participate in operational discussions with the various market players:…