Quality Manager

For our client, a leading international player in the industrial technologies and solutions sector, we are currently looking for a Quality Manager Belgium to oversee quality activities within the Belgian organization.

As Quality Manager Belgium, you will be responsible for a broad range of activities:
Quality Management and Customer Complaints HandlingCoordinate and follow up on customer complaints, quality incidents, and non-conformities.
Manage quality escalations and ensure their timely resolution.
Conduct or oversee root cause analyses and the implementation of corrective and preventive actions.
Operational Support and Team GuidanceProvide support to commercial and operational teams in the management of complex customer cases.
Advise stakeholders on quality-related issues and associated best practices.
Act as the key point of contact for quality-related matters within the Belgian organization.
Stakeholder Coordination and ManagementCollaborate closely with local, regional, and international teams (Sales, Supply Chain, Services, Technical Support, and Quality).
Ensure effective communication between all stakeholders within a matrix organization.
Represent the Quality function during internal meetings and when interacting with customers, when required.
Quality Performance and Continuous ImprovementMonitor quality performance indicators, identify trends, and anticipate risks.
Prepare reports and performance updates for management.
Drive continuous improvement initiatives and ensure the sustainable implementation of agreed actions.

• Do you have the knowledge, qualities, and skills listed below? Then you might be the person we are looking for!
• Education and LanguagesBachelor’s or Master’s degree, preferably in a technical, industrial, or quality-related field.
• Excellent command of English.
• Knowledge of French and/or Dutch is a strong asset.
• Experience and SkillsProven experience in Quality Management, Customer Quality, Operational Quality, or a similar role.
• Experience in a customer-oriented operational environment.
• Solid understanding of complaint management, non-conformity handling, and continuous improvement processes.
• Experience working within a complex international matrix organization.
• Ability to manage both operational and strategic topics simultaneously.
• Personal QualitiesAbility to work autonomously and set the right priorities.
• Strong interpersonal skills with the ability to engage and align various stakeholders.
• Strong analytical and problem-solving skills.
• Assertive attitude and confidence in managing escalations.
• Broad business perspective, strong organizational skills, and a results-oriented mindset.

• A 3-month interim assignment, with the possibility of extension based on business needs.
• A full time contract
• A competitive salary package in line with your experience.
• Attractive fringe benefits.
• A dynamic, multicultural, and stimulating work environment.
• Interested? Send your CV to Toon emailadresoffice.brussels2@manpowergroup.be
• See you soon!