Service Coordinator

Mission

The Service Coordinator at Banqup Group is the operational pivot point of the Service Desk. You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. By monitoring performance trends and leading operational service calls, you act as the vital link between daily ticket handling and overall service governance.

• Responsibilities
• This is what we expect of you:

Operational coordination: Manage day-to-day cross-team activities to ensure a seamless workflow across different support levels. Tactical ticket management: Lead "Service Calls" focused on short-cycle ticket reviews with partners and clients to align on open items. Escalation handling: Coordinate the immediate response and internal priority setting for P1 cases, Privacy & Security breaches, and VIP tickets. Performance monitoring: Track and report on SLAs, backlog status, and ticket quality, while identifying root-cause trends for …

• We would be happy to see
• We are looking for candidates who have:

You have significant experience in IT support or service coordination, with a proven ability to manage high-volume ticket environments and meet operational deadlines. You are accountable for the tactical execution of service delivery, with the authority to prioritize tickets based on severity and business impact. You are proficient in modern ticketing tools and dashboard, specifically Intercom (RDR dashboards) and Jira, and can translate raw data into actionable trend reports. You possess excellent verbal and written communicati…

This is what you win

We offer a market-conformed gross salary that reflects your skills and experience. Furthermore we offer an insurance package (hospitalization, guaranteed income and pension benefits) and a company car including fuel- or charging pass. We provide a net expense allowance, additional vacation days and flexible hours with home based- working possibilities to allow our employees a healthy work- life balance.

Banqup Group is offering more and more services that require a great deal of trust from our customers. As a result, all roles within any of the companies of the Banqup Gr…